Privacy Policy

Introduction

At Softvault.io, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our website, services, or iGaming software solutions (collectively, the "Services"). By using our Services, you agree to the practices described in this policy. If you do not agree, please refrain from using our Services.

1. Who We Are

Softvault.io is a software company specializing in iGaming solutions, providing platforms for online casinos, sports betting, and more to operators worldwide. We are headquartered in Limassol, Cyprus, and operate as a data controller under applicable data protection laws, including the General Data Protection Regulation (GDPR). For inquiries, contact us at privacy@softvault.io.

2. Information We Collect

We collect various types of information to provide and improve our Services:

  • Personal Information: When you contact us, request a demo, or engage with our Services, we may collect your name, email address, phone number, company name, and job title.
  • Usage Information: We collect data about your interactions with our website, such as IP address, browser type, device information, pages visited, and timestamps, using cookies and similar technologies.
  • Business Information: If you’re a client, we may collect details related to your use of our iGaming software, such as account settings, transaction history, or preferences.
  • Communication Data: Information from emails, chats, or forms you submit to us, including feedback or support requests.

3. How We Use Your Information

We use your data for the following purposes:

  • Service Delivery: To provide, maintain, and improve our iGaming software solutions, including client support and account management.
  • Communication: To respond to inquiries, send service updates, or provide marketing materials (with your consent where required).
  • Analytics: To analyze usage trends, monitor website performance, and enhance user experience through aggregated, anonymized data.
  • Compliance: To meet legal and regulatory obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements in the iGaming industry.
  • Security: To protect our Services, detect fraud, and ensure the safety of our systems and users.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: Where you have given explicit permission, such as for marketing communications.
  • Contractual Necessity: To fulfill our obligations under agreements, such as providing iGaming software services to clients.
  • Legal Obligation: To comply with laws, including GDPR and Cyprus data protection regulations.
  • Legitimate Interests: To improve our Services, prevent fraud, or manage our business operations, provided your rights are not overridden.

5. Sharing Your Information

We may share your data with:

  • Service Providers: Trusted third parties who assist with hosting, payment processing, analytics, or customer support, under strict confidentiality agreements.
  • Legal Authorities: When required by law or to protect our rights, safety, or property (e.g., for AML compliance).
  • Business Partners: With your consent, we may share data with partners for joint marketing or service enhancements.
  • Corporate Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred, subject to this Privacy Policy.
    We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze traffic, and personalize content. Cookies may include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To track usage and improve performance.
  • Marketing Cookies: To deliver relevant ads (with consent).
    You can manage cookie preferences via your browser settings or our Cookie Consent tool. For more details, see our Cookie Policy [link placeholder].

7. International Data Transfers

As a global company, we may transfer your data to countries outside your jurisdiction, including Cyprus or other regions where we or our service providers operate. We ensure such transfers comply with applicable laws, using safeguards like EU Standard Contractual Clauses to protect your data.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

  • Client Data: Retained for the duration of our business relationship and up to 5 years after, per iGaming regulatory requirements.
  • Website Usage Data: Kept for up to 2 years for analytics purposes.
  • Marketing Data: Retained until you unsubscribe or withdraw consent.
    Data no longer needed will be securely deleted or anonymized.

9. Your Data Protection Rights

Depending on your location, you have the following rights under data protection laws (e.g., GDPR):

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Limit how we process your data.
  • Objection: Object to processing for legitimate interests or marketing.
  • Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: Opt out of consent-based processing at any time.
    To exercise these rights, email privacy@softvault.io. We’ll respond within 30 days. You may also lodge a complaint with a supervisory authority, such as the Cyprus Data Protection Commissioner.

10. Data Security

We implement robust security measures, including encryption, access controls, and regular audits, to protect your data from unauthorized access, loss, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute protection against all threats.

11. Third-Party Links

Our website may link to third-party sites not controlled by Softvault.io. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

12. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children, and if we become aware of such data, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

For privacy concerns or inquiries, reach us at privacy@softvault.io or via our website’s contact form. You may also lodge a complaint with a supervisory authority if you believe your rights have been violated.