About Softvault.io

Softvault.io is a pioneering software company specializing in iGaming solutions, delivering cutting-edge casino platforms, betting systems, and more to operators worldwide. With a fully distributed team and a passion for innovation, we empower our clients to succeed in the competitive iGaming market. Join our remote workforce and help shape the future of online gaming!

Job Overview

We’re seeking a talented Account Manager to join Softvault.io in a fully remote capacity. In this role, you’ll be the cornerstone of our client relationships, ensuring their success with our iGaming software solutions. Working from anywhere in the world, you’ll manage accounts, enhance client satisfaction, and foster partnerships that fuel growth - all within the exciting, fast-evolving iGaming industry.

Key Responsibilities

• Client Management: Serve as the primary point of contact for assigned accounts, understanding their needs and aligning Softvault.io’s solutions to deliver results.
• Onboarding & Support: Facilitate seamless client onboarding remotely, coordinating with technical teams to ensure smooth software implementation.
• Retention & Growth: Identify opportunities to upsell or enhance client engagement with our platforms, driving satisfaction and revenue growth.
• Issue Resolution: Respond promptly to client inquiries or challenges, collaborating with support and product teams to resolve issues via remote channels.
• Performance Tracking: Monitor account performance with KPIs (e.g., usage, retention), providing clients with actionable insights and updates.
• Communication: Conduct regular virtual check-ins, prepare reports, and maintain strong client relationships through digital tools.

Qualifications

• Experience: 2+ years in account management, customer success, or client-facing roles, preferably in iGaming, software, or tech sectors.
• Industry Knowledge: Understanding of iGaming (e.g., online casinos, sports betting) is a significant plus.
• Skills: Outstanding communication, problem-solving, and time-management skills; proficient with remote collaboration tools (e.g., Slack, Zoom).
• Mindset: Client-focused, self-motivated, and comfortable thriving in a fully remote, results-oriented environment.
• Location: Fully remote—work from anywhere with reliable internet and flexibility across time zones.
• Language: Fluent in English; additional languages (e.g., Russian, Spanish) are advantageous for global clients.
• Tech Proficiency: Experience with CRM platforms (e.g., Salesforce, Zendesk) and a basic grasp of software solutions.

What We Offer

• Competitive Salary: Base pay plus performance bonuses linked to client success.
• Remote Freedom: Work from anywhere, with flexible hours to suit your lifestyle.
• Career Growth: Join a fast-growing iGaming leader with opportunities to influence client outcomes and advance remotely.
• Culture: Collaborative, innovative remote team passionate about technology and gaming.
• Benefits: Health insurance, remote work stipend, and virtual team-building events.

How to Apply

Ready to elevate client success at Softvault.io from anywhere in the world? Send your resume and a brief cover letter to careers@softvault.io with “Account Manager Application” in the subject line or fill out the form right here on the site. Tell us why you’re the perfect remote advocate for our clients - we can’t wait to hear from you!

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